Wonders Healing
Effective Date: 19 September 2026
Last Updated: 19 September 2026
At Wonders Healing, customer trust and fair resolution of concerns are important to us.
This Grievance Redressal Policy explains how customers may raise complaints, concerns or grievances relating to purchases, payments, delivery, products, returns, refunds, cancellations, exchanges, customer service or other transactions conducted through:
Wonders Healing is committed to handling genuine customer grievances fairly, transparently and within the timelines required under applicable Indian law.
1. Business Information
Business Name: Wonders Healing
Business Type: Sole Proprietorship
Proprietor: Soniya Jain
Registered/Business Address:
Wonders Healing
389, Deokali
Ayodhya – 224001
Uttar Pradesh, India
Website: www.wondershealing.com
Customer Care Email: care@wondershealing.com
Customer Care Phone: +91 9695271155
2. Grievance Officer
For consumer complaints and grievance redressal, the designated Grievance Officer for Wonders Healing is:
Soniya Jain
Designation: Proprietor & Grievance Officer
Business: Wonders Healing
Address:
389, Deokali
Ayodhya – 224001
Uttar Pradesh, India
Email: care@wondershealing.com
Phone: +91 9695271155
Customers may contact the Grievance Officer regarding complaints concerning products, transactions or services provided through Wonders Healing.
3. Matters for Which You May Contact Us
Customers may raise a grievance concerning issues including:
- order confirmation;
- incorrect order;
- defective product;
- product damaged during transit;
- missing item;
- delivery delays;
- shipping-related concerns;
- cancellation requests;
- approved refunds;
- refund delays;
- size exchanges;
- Cash on Delivery issues;
- payment-related concerns;
- duplicate payment;
- incorrect amount charged;
- coupon or promotion issues;
- Website or checkout issues;
- customer-service experience;
- product information;
- privacy-related concerns; or
- any other legitimate complaint concerning a purchase or interaction with Wonders Healing.
4. How to Submit a Grievance
Customers may submit a complaint or grievance by emailing:
care@wondershealing.com
or contacting:
+91 9695271155
To help us investigate and resolve the matter efficiently, please provide as much of the following information as applicable:
- full name;
- order number;
- registered mobile number;
- registered email address;
- date of purchase;
- product name;
- description of the issue;
- payment reference or transaction ID, if relevant;
- photographs, where relevant;
- unboxing video, where required for a damaged/wrong/defective-product claim; and
- any other information reasonably required to investigate the matter.
Customers should never provide OTPs, UPI PINs, CVVs, internet-banking passwords or account passwords when raising a grievance.
Wonders Healing will never require such credentials to investigate an order or refund issue.
5. Complaint Acknowledgement
Wonders Healing will endeavour to acknowledge receipt of a valid consumer grievance within:
48 hours
of receiving the complaint.
This acknowledgment may be provided by email, phone, WhatsApp or another appropriate communication channel.
The Consumer Protection (E-Commerce) Rules require e-commerce entities to acknowledge consumer complaints within 48 hours.
6. Grievance Resolution Timeline
Wonders Healing will endeavour to investigate and resolve a consumer grievance as quickly as reasonably possible.
In accordance with applicable e-commerce requirements, consumer grievances will be redressed within:
one month from the date of receipt of the complaint
where the matter falls within our control and the customer has supplied the information reasonably required to investigate it.
We will make reasonable efforts to resolve straightforward issues substantially sooner.
7. Complaint Reference and Tracking
Where our systems permit, Wonders Healing may provide the customer with:
- a complaint reference;
- support-ticket number; or
- email-thread reference
to help identify and track the grievance.
Customers should retain all communications until the matter has been resolved.
8. Investigation Process
Once a grievance is received, Wonders Healing may:
- verify the customer’s order and identity;
- review payment and order records;
- inspect shipping and courier information;
- review photographs or videos submitted by the customer;
- contact the courier or payment-service provider where necessary;
- request reasonable additional information from the customer; and
- determine the appropriate resolution under the applicable Wonders Healing policy.
The customer may be contacted during the investigation if further information is required.
9. Damaged, Defective or Incorrect Products
If you receive:
- a damaged product;
- a defective product; or
- an incorrect product,
you should report the issue to Wonders Healing within:
24 hours of delivery
at:
Supporting evidence may include:
- photographs of the product;
- photographs of the parcel;
- shipping label;
- photographs showing damage; and/or
- an unboxing video.
Claims will be reviewed in accordance with our Return & Refund Policy.
10. Cancellation-Related Grievances
Customers may request cancellation within:
12 hours of placing an order
provided the order has not already been dispatched.
Once an order has been dispatched, normal cancellation is not available.
If you believe an eligible cancellation request was not processed correctly, you may raise a grievance with the Grievance Officer.
11. Refund-Related Grievances
Where a refund has been approved, Wonders Healing will generally initiate the refund within:
5–7 business days after approval
For prepaid transactions, refunds are ordinarily processed to the original payment method.
After a refund has been initiated, the customer’s bank, card issuer, UPI provider or payment gateway may require additional time to credit the amount.
Where a grievance concerns an already initiated refund, Wonders Healing may provide available transaction/reference details to help the customer follow up with the relevant financial institution.
Razorpay’s merchant terms require merchants to maintain and disclose fair refund/cancellation practices and cooperate in resolving customer concerns relating to them.
12. Payment-Related Complaints
If you believe that:
- your account was debited but an order was not confirmed;
- you were charged twice;
- a payment failed but money was debited;
- a refund has not appeared; or
- another payment discrepancy occurred,
please contact us with:
Order number + transaction reference + payment date + amount
where available.
Do not send your complete card details, CVV, UPI PIN, OTP or banking password.
Where necessary, Wonders Healing may coordinate with the applicable payment gateway or banking/payment provider.
Resolution periods involving external financial institutions may depend partly on their processing timelines.
13. Shipping and Delivery Complaints
Orders are normally dispatched within:
1–2 business days
and are generally expected to be delivered approximately:
3–7 business days after dispatch
subject to destination and courier serviceability.
Shipping may be facilitated through Shiprocket and/or its courier partners or other logistics providers.
If your order appears materially delayed, lost or incorrectly delivered, contact Wonders Healing with your order number so that we can investigate with the relevant logistics provider.
14. Size Exchange Complaints
Eligible non-customized bracelets qualify for:
one complimentary size exchange within 7 days of delivery
provided the bracelet is:
- unused;
- unworn;
- undamaged; and
- returned with its original packaging.
If you experience a problem with an eligible size-exchange request, you may submit the matter through this grievance process.
15. Privacy Complaints
Customers may also contact:
care@wondershealing.com
regarding concerns about how Wonders Healing handles their personal information.
Privacy matters may include:
- unwanted marketing communications;
- incorrect personal information;
- requests relating to personal data;
- concerns about misuse of information; or
- other privacy issues.
Such requests will also be handled in accordance with our Privacy Policy and applicable law.
16. Fair Treatment of Customers
Wonders Healing aims to handle grievances:
- fairly;
- courteously;
- consistently;
- transparently; and
- without unreasonable discrimination.
A customer’s legitimate complaint will not affect their right to make future purchases from Wonders Healing.
17. Fraudulent, Abusive or Misleading Complaints
Wonders Healing reserves the right to reasonably investigate complaints where there are indications of:
- fraud;
- fabricated evidence;
- manipulated photographs/videos;
- abusive use of return/refund facilities;
- identity misrepresentation;
- chargeback abuse; or
- other unlawful activity.
Nothing in this clause permits Wonders Healing to reject a genuine consumer complaint merely because a customer has exercised a lawful consumer right.
18. Escalation
If you are dissatisfied with the initial handling of your complaint, you may specifically request that the matter be escalated to:
Soniya Jain — Grievance Officer
at:
Please include your original:
- order number;
- complaint reference, if available;
- dates of prior communication; and
- reason for requesting escalation.
The matter will be reviewed on the available facts and applicable Wonders Healing policies.
19. External Consumer Remedies
Wonders Healing encourages customers to contact us first so that we have an opportunity to investigate and resolve concerns directly.
However, nothing in this Policy limits any right available to a consumer under applicable Indian law.
Consumers may use statutory consumer-redressal mechanisms, including the National Consumer Helpline and appropriate Consumer Disputes Redressal Commissions, where applicable.
India’s e-commerce framework requires businesses to maintain consumer-grievance mechanisms, and the Department of Consumer Affairs also encourages integration with the National Consumer Helpline grievance-redressal process.
20. No Waiver of Consumer Rights
Nothing in this Grievance Redressal Policy is intended to:
- waive;
- restrict;
- exclude; or
- override
any consumer right that cannot legally be excluded under applicable Indian law.
Where there is any conflict between this Policy and a mandatory provision of applicable law, the mandatory legal provision will prevail.
21. Records of Complaints
Wonders Healing may maintain appropriate records of customer grievances for purposes such as:
- resolving disputes;
- identifying recurring issues;
- improving products;
- improving shipping processes;
- improving customer support;
- preventing fraud; and
- meeting legal or record-keeping obligations.
Personal information contained in complaint records will be handled in accordance with the Wonders Healing Privacy Policy.
Maintaining and reviewing grievance records is also consistent with the Department of Consumer Affairs’ guidance on effective grievance handling.
22. Changes to This Policy
Wonders Healing may update this Grievance Redressal Policy from time to time to reflect changes in:
- applicable law;
- business processes;
- customer-support systems;
- payment arrangements;
- logistics arrangements; or
- Website functionality.
The latest version will be published at:
with the revised Last Updated date.
23. Contact the Grievance Officer
For any consumer grievance, please contact:
Soniya Jain
Proprietor & Grievance Officer
Wonders Healing
389, Deokali
Ayodhya – 224001
Uttar Pradesh, India
Email: care@wondershealing.com
Phone: +91 9695271155
Website: www.wondershealing.com
Response Standards
Complaint acknowledgement: Within 48 hours
Complaint resolution: Within one month from receipt
These timelines align with the Consumer Protection (E-Commerce) Rules applicable to e-commerce entities.