Wonders Healing
Effective Date: 19 September 2026
Last Updated: 19 September 2026
At Wonders Healing, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order may be cancelled, how to request cancellation, and how refunds for approved prepaid cancellations are processed.
This policy applies to purchases made through:
Wonders Healing is a sole proprietorship owned and operated by Soniya Jain.
Business Address:
Wonders Healing
389, Deokali
Ayodhya – 224001
Uttar Pradesh, India
Email: care@wondershealing.com
Phone: +91 9695271155
1. Customer Cancellation Window
Customers may request cancellation of an order:
within 12 hours of placing the order
provided that the order has not already been dispatched.
Both conditions must be satisfied for an order to be eligible for cancellation.
Therefore:
Order placed less than 12 hours ago + not dispatched → cancellation may be accepted.
Order already dispatched → cancellation is no longer available.
2. How to Request Cancellation
To request cancellation, contact Wonders Healing as soon as possible at:
Email: care@wondershealing.com
Phone: +91 9695271155
Your cancellation request should include:
- customer name;
- order number;
- registered email address and/or mobile number; and
- a request stating that you wish to cancel the order.
We may ask for additional information reasonably necessary to identify and verify the order.
3. Cancellation Request Is Subject to Dispatch Status
Submitting a cancellation request does not automatically mean the order has been cancelled.
Wonders Healing will first check the status of the order.
If the order:
Has not been dispatched
and the cancellation request is received within the 12-hour cancellation window, the cancellation may be approved.
Has already been dispatched
the order cannot be cancelled under this policy.
Customers are therefore encouraged to contact us immediately if they wish to cancel an order.
4. Orders Cancelled After 12 Hours
If more than 12 hours have passed since the order was placed, Wonders Healing is not obligated to accept the cancellation request.
If the order has already entered dispatch or has been dispatched, cancellation will not be available.
Once delivered, any eligible issue concerning a defective, damaged or incorrect product will be handled under our separate Return, Refund & Cancellation Policy.
5. Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled through the normal cancellation process.
A customer should not treat refusal of delivery as an approved cancellation unless Wonders Healing has expressly confirmed otherwise.
If you experience an issue with an order after delivery, please refer to the applicable return/refund provisions on our Website.
6. Cancellation of Prepaid Orders
Where an eligible prepaid order is successfully cancelled, Wonders Healing will process the applicable refund to the:
original payment method used for the purchase.
We do not ordinarily issue approved prepaid-order refunds to an unrelated bank account, wallet or other payment instrument.
This is consistent with Razorpay’s current refund terms, which provide that merchant-initiated refunds are routed back to the same payment method through which the transaction was made.
7. Refund Timeline for Approved Cancellations
Once the cancellation and refund are approved, Wonders Healing will generally initiate the refund within 5–7 business days.
After Wonders Healing initiates the refund, the time required for the refunded amount to appear in your account may depend on:
- your bank;
- card issuer;
- UPI provider;
- payment gateway; or
- other payment-service provider.
Such additional banking/payment processing time may be outside the direct control of Wonders Healing.
8. Cash on Delivery Orders
If a Cash on Delivery (“COD”) order is cancelled within the permitted cancellation period and before dispatch, no refund will ordinarily be required because payment has not yet been collected.
COD is available only for eligible:
- orders;
- PIN codes; and
- courier-serviceable locations.
Any applicable COD charge will be disclosed at checkout before the customer places the order.
9. Cancellation by Wonders Healing
Wonders Healing may cancel an order where fulfillment is not reasonably possible, including circumstances such as:
- product being unavailable;
- incorrect pricing or technical error;
- unsuccessful or unverified payment;
- suspected fraudulent or unauthorized transaction;
- incomplete or incorrect customer information;
- invalid or unserviceable delivery address;
- courier-serviceability restrictions;
- duplicate orders;
- Website or system errors; or
- legal or regulatory requirements.
Where possible, the customer will be informed using the contact information provided with the order.
10. Refund Where Wonders Healing Cancels a Prepaid Order
If Wonders Healing cancels an order for which successful online payment has already been received, the applicable amount paid for the cancelled order will be refunded to the original payment method.
Wonders Healing will generally initiate such an approved refund within 5–7 business days.
Banking/payment-provider processing time after initiation may vary.
11. Incorrect Information Provided by Customer
Customers are responsible for checking their order information before completing checkout, including:
- customer name;
- mobile number;
- email address;
- delivery address;
- PIN code;
- selected product;
- quantity; and
- bracelet size, where applicable.
If you discover an error after placing the order, contact us immediately.
We will make reasonable efforts to assist before dispatch, but changes cannot be guaranteed once processing or dispatch has progressed.
12. Product Availability
Products displayed on the Website may occasionally become unavailable because of:
- inventory differences;
- simultaneous purchases;
- damaged inventory;
- sourcing difficulties; or
- technical errors.
If an unavailable product has already been paid for and Wonders Healing cannot fulfil the order, we may cancel the affected order and process the applicable refund in accordance with this policy.
13. Promotional and Discount Orders
Orders placed using:
- coupon codes;
- discount offers;
- festival promotions;
- limited-time offers; or
- other promotional benefits
remain subject to the same 12-hour cancellation window and pre-dispatch requirement, unless the specific promotion expressly states otherwise.
Where an eligible promotional order is cancelled, any refund will be based on the amount actually paid by the customer for the cancelled order.
14. Cancellation and Return Are Different
Cancellation applies to an order before dispatch, subject to this policy.
Return/refund provisions concerning products already delivered apply separately.
For example, Wonders Healing currently considers returns for products that are:
- defective;
- damaged during delivery; or
- incorrect.
Such issues must generally be reported within 24 hours of delivery with the required supporting evidence.
Please refer to the separate Return & Refund Policy for complete conditions.
15. Size Exchange Is Not a Cancellation
Eligible non-customized bracelets may qualify for one complimentary size exchange within 7 days of delivery, subject to the product being:
- unused;
- unworn;
- undamaged; and
- returned in its original packaging.
A size exchange is governed separately and should not be treated as cancellation of the original order.
16. Payment Gateway Role
Payment gateways facilitate payment processing but do not generally decide whether a customer’s product order qualifies for cancellation.
Razorpay’s customer guidance similarly directs order-cancellation, refund and return queries to the merchant and the merchant’s published cancellation/return policy.
Therefore, cancellation requests concerning purchases from Wonders Healing should be submitted directly to Wonders Healing.
17. Consumer Rights
This Cancellation Policy is intended to operate consistently with applicable Indian consumer-protection law.
Nothing in this policy is intended to waive or restrict any consumer right that cannot legally be excluded.
India’s Consumer Protection (E-Commerce) Rules apply to goods and services sold over digital or electronic networks and form part of the consumer-protection framework applicable to e-commerce businesses.
18. Grievance Contact
For questions, complaints or concerns relating to cancellations, contact:
Soniya Jain
Proprietor / Grievance Officer
Wonders Healing
389, Deokali
Ayodhya – 224001
Uttar Pradesh, India
Email: care@wondershealing.com
Phone: +91 9695271155
Website: www.wondershealing.com
When contacting us, please mention your order number so that we can assist you more efficiently.
19. Changes to This Cancellation Policy
Wonders Healing may update this Cancellation Policy from time to time because of changes in:
- business operations;
- payment arrangements;
- shipping practices;
- Website functionality; or
- applicable legal requirements.
Any updated version will be published on www.wondershealing.com with an updated Last Updated date.
Changes will apply prospectively as appropriate.