Wonders Healing
Effective Date: 19 September 2026
Last Updated: 19 September 2026
At Wonders Healing, we aim to process and deliver every order carefully, transparently, and within a reasonable timeframe.
This Shipping & Delivery Policy explains our order-processing time, dispatch timeline, delivery estimates, shipping charges, Cash on Delivery availability, tracking, delays, failed deliveries, and related responsibilities.
This policy applies to purchases made through:
Wonders Healing is a sole proprietorship owned and operated by Soniya Jain.
Business Address:
Wonders Healing
389, Deokali
Ayodhya – 224001
Uttar Pradesh, India
Email: care@wondershealing.com
Phone: +91 9695271155
1. Shipping Territory
Wonders Healing currently accepts and ships orders:
Within India only
We do not currently offer international shipping.
If international shipping is introduced in the future, this policy will be updated accordingly.
2. Order Processing Time
Orders are normally processed and prepared for dispatch within:
1–2 business days
after successful order confirmation.
Processing may include:
- payment confirmation;
- order verification;
- product preparation;
- quality checks;
- packaging; and
- creation of the shipping label.
Customized or personalized products may require additional preparation time where this is disclosed on the applicable product page.
3. Business Days
For the purposes of this policy, “business days” generally means working days excluding:
- Sundays;
- public holidays;
- national holidays; and
- days on which courier/logistics operations are materially unavailable.
Orders placed during weekends or holidays may begin processing on the next available business day.
4. Dispatch Timeline
Most eligible orders are normally dispatched within:
1–2 business days
after order confirmation.
Once the order has been handed over to the courier partner, it will be considered dispatched.
Customers may receive dispatch or tracking information through:
- email;
- SMS;
- WhatsApp; or
- another available communication channel.
5. Estimated Delivery Time
Once dispatched, orders are generally expected to be delivered within approximately:
3–7 business days
depending on:
- delivery location;
- PIN-code serviceability;
- courier availability;
- distance from the dispatch location;
- weather conditions;
- transportation conditions; and
- other operational circumstances.
This is an estimated delivery timeframe and not an absolute delivery guarantee.
6. Shipping Partner
Wonders Healing currently intends to use:
Shiprocket
and courier companies available through Shiprocket and/or other logistics partners selected by Wonders Healing.
The final courier assigned to an order may depend on:
- customer PIN code;
- serviceability;
- package size;
- package weight;
- COD availability; and
- courier performance.
Customers cannot always choose the final courier partner.
7. Standard Shipping Charges
Wonders Healing currently offers:
Free standard shipping within India
for eligible orders placed through www.wondershealing.com.
There is currently no separate standard shipping charge for such orders.
However, Cash on Delivery charges may apply separately where COD is selected.
Any other applicable delivery-related charge will be disclosed before the customer completes the order.
8. Cash on Delivery
Cash on Delivery (“COD”) is available only for:
- eligible orders;
- eligible PIN codes;
- eligible products; and
- locations supported by the applicable courier partner.
COD availability is therefore subject to courier serviceability and cannot be guaranteed for every location.
Any applicable COD charge will be:
shown at checkout before the customer confirms the order.
The customer may choose not to proceed with COD if they do not wish to pay the displayed charge.
9. COD Verification
Wonders Healing may, where reasonably necessary, verify a COD order before dispatch.
Verification may be carried out through:
- phone;
- SMS;
- WhatsApp; or
- another communication channel.
Where a COD order cannot reasonably be verified or appears suspicious, Wonders Healing may contact the customer before dispatch.
Orders may be held or cancelled in cases of suspected fraud, invalid contact details, repeated refusal of COD deliveries, or other legitimate operational concerns, subject to applicable law.
10. Tracking Information
Where tracking is available, the customer may receive:
- courier name;
- tracking/AWB number;
- tracking link; or
- shipment-status information.
Tracking may become active only after the courier has scanned the shipment into its system.
A delay between dispatch confirmation and tracking activation does not necessarily mean the parcel has not been shipped.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please verify:
- recipient name;
- house/flat number;
- street/locality;
- city;
- state;
- PIN code; and
- mobile number.
Incorrect or incomplete details can delay or prevent delivery.
12. Address Changes
If you need to change the delivery address after placing an order, contact us immediately at:
or:
+91 9695271155
We will make reasonable efforts to update the address if the order has not yet been dispatched.
Address changes cannot be guaranteed once the order has been dispatched.
Any change after dispatch may also be subject to courier restrictions.
13. Failed Delivery Attempts
Courier partners may make one or more delivery attempts depending on their operating procedures.
A delivery may fail because of:
- recipient unavailable;
- incorrect address;
- incomplete address;
- unreachable phone number;
- customer refusal;
- security/access restrictions; or
- other delivery difficulties.
Customers should ensure that someone is reasonably available to receive the shipment.
14. Undelivered and Returned-to-Origin Orders
If a shipment cannot be delivered, the courier may return it to Wonders Healing. This is commonly referred to as:
Return to Origin (RTO)
Once the parcel is returned to us, we may contact the customer to determine whether:
- re-shipment is appropriate;
- the order should be cancelled where permitted; or
- another resolution applies.
15. Re-shipping After Customer-Caused Failed Delivery
Where delivery failed because the customer provided an incorrect/incomplete address, repeatedly remained unavailable, refused an order without an approved cancellation, or otherwise caused the parcel to be returned, Wonders Healing may require payment of reasonable re-shipping charges before sending the order again.
Any such charge will be communicated to the customer before re-dispatch.
This does not apply where non-delivery resulted from an error attributable to Wonders Healing or the logistics provider and the customer was not responsible.
16. Refusal of Cash on Delivery Orders
A customer should not refuse a COD parcel merely as a substitute for an approved cancellation.
Orders may be cancelled under the Wonders Healing Cancellation Policy within:
12 hours of order placement
provided they have not already been dispatched.
Once dispatched, refusal at the doorstep is not automatically treated as an approved cancellation.
Repeated unjustified COD refusals may result in COD being restricted for future orders where reasonably necessary.
17. Delivery Delays
Although we aim to meet our estimated timelines, shipments may occasionally be delayed because of circumstances such as:
- severe weather;
- floods;
- natural disasters;
- strikes;
- transportation disruptions;
- high seasonal volume;
- festivals;
- courier delays;
- local restrictions;
- government action;
- technical disruptions; or
- other circumstances beyond our reasonable control.
Wonders Healing will make reasonable efforts to assist customers with delayed orders.
18. Delay Does Not Automatically Mean the Shipment Is Lost
Courier tracking information may occasionally remain unchanged for a period of time.
If your tracking has not updated for an unusual period or your shipment is significantly beyond the expected delivery period, please contact:
with your order number.
We will investigate the shipment with the relevant courier/logistics provider.
19. Lost Shipments
If a shipment is confirmed by the courier or logistics provider as lost in transit, Wonders Healing will review the matter and provide an appropriate resolution.
Depending on the circumstances and availability, this may include:
- replacement; or
- refund.
The customer will not ordinarily be expected to bear the financial loss for a shipment confirmed as lost in transit where the customer has provided accurate delivery details and is otherwise not responsible for the loss.
20. Damaged Parcels
If the outer parcel appears visibly damaged at the time of delivery, customers should, where reasonably possible:
- inspect the package carefully;
- take photographs before opening it; and
- record an unboxing video.
If the product itself is damaged, defective or incorrect, the customer must contact Wonders Healing within:
24 hours of delivery
in accordance with our Return, Exchange & Refund Policy.
21. Tampered Packages
If a package appears visibly:
- opened;
- severely torn;
- tampered with; or
- materially compromised,
please document the condition through photographs/video and contact Wonders Healing promptly.
Where appropriate, you may also raise the issue with the courier representative at the time of delivery.
22. Incorrect Product Delivered
If the parcel contains a product different from your confirmed order, contact:
within:
24 hours of delivery
with the order details and supporting photographs or an unboxing video.
Verified claims will be handled under our Return, Exchange & Refund Policy.
23. Partial Shipments
In some circumstances, Wonders Healing may dispatch an order in more than one shipment.
If this occurs, customers may receive:
- multiple parcels;
- multiple tracking numbers; or
- deliveries on different dates.
Where practical, customers will be informed if an order is intentionally split into multiple shipments.
24. Customized or Personalized Products
Customized or personalized products may take longer to prepare before dispatch.
Where additional processing time applies, we will endeavour to communicate this:
- on the product page;
- during checkout; or
- through order communication.
The standard 1–2 business-day processing period should not be assumed where a different preparation period has been clearly stated for a customized item.
25. Festival and Peak-Season Deliveries
During periods such as:
- Diwali;
- Raksha Bandhan;
- Christmas/New Year;
- major sales;
- festival launches; or
- other high-volume periods,
processing or courier delivery may occasionally take longer than usual.
Customers ordering for a particular occasion are encouraged to place orders sufficiently in advance.
26. Delivery for Gifts
Where an order is being sent directly to another person as a gift, the customer is responsible for ensuring that the recipient’s:
- name;
- address;
- PIN code; and
- phone number
are accurate.
Delivery timelines remain subject to the same courier-serviceability conditions.
27. Product Ownership and Delivery Risk
Wonders Healing remains responsible for fulfilling the order in accordance with its obligations and applicable law.
Any disputes relating to non-delivery, delay in delivery, quality or quantity of Wonders Healing products should be raised directly with Wonders Healing rather than the payment gateway.
Razorpay’s current merchant terms specifically state that delivery, non-delivery, delay and product-quality disputes are matters between the merchant and customer, and that the merchant bears the risk associated with the sale and delivery of its products.
28. Payment Gateway Is Not the Seller or Courier
Payment providers such as Razorpay facilitate payment processing.
They are not responsible for:
- dispatch;
- courier selection;
- delivery;
- product quality; or
- order fulfilment.
Customers should contact Wonders Healing directly regarding shipment-related matters.
29. Shipping and Refunds
Shipping-related refund or replacement requests will be handled under our:
Return, Exchange & Refund Policy
Approved refunds are generally initiated within:
5–7 business days after approval
For prepaid orders, refunds are normally processed to the original payment method.
30. Order Cancellation Before Dispatch
A customer may request cancellation within:
12 hours of placing the order
provided the order has not already been dispatched.
Once dispatched, the normal cancellation facility is no longer available.
Please review our separate Cancellation Policy for complete terms.
31. Customer Support for Shipping
For shipping, tracking or delivery assistance, please contact:
Wonders Healing
Email: care@wondershealing.com
Phone: +91 9695271155
When contacting us, please provide:
- order number;
- customer name; and
- tracking number, if available.
This helps us investigate the shipment more efficiently.
32. Grievance Escalation
If your shipping issue is not resolved through ordinary customer support, you may escalate the matter to:
Soniya Jain
Proprietor & Grievance Officer
Wonders Healing
389, Deokali
Ayodhya – 224001
Uttar Pradesh, India
Email: care@wondershealing.com
Phone: +91 9695271155
Consumer grievances will be handled in accordance with our Grievance Redressal Policy.
33. Force Majeure
Wonders Healing will not be responsible for delays caused solely by circumstances reasonably beyond our control, including:
- natural disasters;
- floods;
- extreme weather;
- strikes;
- civil disruptions;
- government restrictions;
- transportation shutdowns;
- epidemics;
- telecommunications failures; or
- similar extraordinary circumstances.
We will nevertheless make reasonable efforts to keep affected customers informed and facilitate completion of delivery where possible.
34. Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to remove or restrict any mandatory right available to customers under applicable Indian consumer-protection law.
If there is any conflict between this policy and a non-waivable legal requirement, the applicable law will prevail.
35. Changes to This Shipping Policy
Wonders Healing may update this Shipping & Delivery Policy from time to time because of changes in:
- courier partners;
- shipping costs;
- COD arrangements;
- delivery territories;
- processing timelines;
- products;
- operational procedures; or
- applicable law.
The current version will be published at:
with its updated Last Updated date.
36. Contact Information
Wonders Healing
Sole Proprietorship of Soniya Jain
389, Deokali
Ayodhya – 224001
Uttar Pradesh, India
Email: care@wondershealing.com
Phone: +91 9695271155
Website: www.wondershealing.com